Ask us anything.

Is there a flight schedule?Booking

No. We're an on-demand air taxi: pick your day and any open departure time, and we'll fly you.

What hours do you fly?Booking

Seven days a week, in daylight and fair weather only. We fly by visual rules, so never at night. In summer that's about 6am to 7pm, and 6:30pm is our last departure from Rockland to the islands. In winter we finish by sunset, around 4pm.

How much does a flight cost?Fares

It depends on the route, the day, how far ahead you book, and whether someone else is already flying your way. Fares are one way, and shared flights are the cheapest.

Can my dog fly?Pets & kids

Yes. Dogs and cats fly free on our planes and the Robin R. Let us know when you book, and tell us how big your dog is so we can plan the room.

Do I need ID, and how early should I arrive?Booking

No ID needed. Think of it like a taxi, not an airline. Arrive about 15 minutes before departure, or a little earlier if you have a lot of luggage.

Why are North Haven flights limited?North Haven

North Haven's airstrip is private, and we fly there under the owners' rules. From June 15 to September 30 we can land twice a day on weekdays between 9am and 5pm, once on Saturdays between 10am and 2pm, and not at all on Sundays. Book early in summer. If the landings are full, we can fly you to Rockland or Vinalhaven and get you to the ferry.

How do I book?Booking

Book online, call (207) 596-7500, or email hello@flypenobscot.com. We need each passenger's name and weight, and a credit card with its billing zip code. Tell us about kids under two, pets, and anything bulky. Your confirmation comes from Sortie, our booking system, so check your spam folder if you don't see it.

How far ahead should I book?Booking

Most people book a few days out. For a specific time in summer, book a week or two ahead. For North Haven, big groups, or a charter from out of state, book at least a week ahead.

Will I share the plane?Booking

Sometimes. On island flights, other passengers may book onto the same departure. Joining a flight that's already going is the cheapest way to fly. Charters and scenic flights are private.

Does my fare drop if other people join my flight?Fares

No. Your fare is set when you book.

Why does Portland to an island cost more than Portland to Rockland?Fares

A direct flight between Portland and an island is priced as a charter for the whole plane, which covers one to four passengers.

When am I charged, and what do you accept?Fares

If you book online, you pay when you book. If we book for you, we keep a card on file and charge it for the flight. We take credit cards, including Amex. Receipts come by email from Sortie, and you can find past invoices by logging in with your account email.

Can I change or cancel?Booking

Yes. Email or call us and we'll take care of it. Refunds to your card take 3–5 business days. To add a passenger, we may need to rebook the trip, so get in touch rather than booking over the top.

What happens if it's foggy?Weather

We fly by visual rules, so fog and low cloud can keep us on the ground. Forecasts are usually good within a day, and we'll contact you if we need to move your flight. If we can't fly, we'll refund you or rebook you at the same price. When the Robin R is running, it can sometimes take you instead, and we can drive you to the ferry.

How many people fit in a plane?Bags

Up to four passengers, and fewer with a lot of luggage. Bigger groups fly in two or more planes. The islands have short runways, so we can usually take three people per plane off the island.

Why do you ask my weight?Bags

Small planes have to be loaded by weight and balance. Your pilot uses it to load the plane safely, and it stays private.

How much luggage can I bring?Bags

Each passenger has a baggage allowance of 50lbs, and extra weight is $0.75 a pound. Coolers and groceries are fine. If something doesn't fit, it goes out on the next flight. Bikes fly with the front wheel off. Tell us about anything bulky (bikes, coolers, grills, lumber) when you book.

Do kids need their own seat?Pets & kids

Children under two fly free on a parent's lap. If you'd like to bring a car seat, we'll charge for the seat. Everyone two and older pays a fare.

Is it safe to fly kids in a small plane?Pets & kids

Our pilots have flown these islands for years and always err on the side of caution. If the weather isn't right, we don't go.

Where do I meet the plane?Airport

At our hangar at Knox County Regional Airport, 21 Terminal Ln, Owls Head. It's to the right of the county's main hangar, next door to the Cape Air terminal. Look for the Penobscot Island Air signs.

Where do I park, and what does it cost?Airport

Park in the Knox County Regional Airport lot. Overnight parking is about $7 a night, paid to the county, not to us: use the envelope on your windshield or in the terminal, or pay online.

Can I connect from Cape Air?Airport

Yes. We're next door. Leave yourself 20 minutes or so after your scheduled arrival, and remember our last departure is about 6:30pm in summer, earlier in winter.

Can you get me to the ferry or the marina?Airport

Yes. We can shuttle you between the airport, the Rockland ferry terminal, and Journey's End Marina. Let us know when you book, or call before you leave the island.

Can you pick me up in Portland, Bangor, or Boston?Charter

Yes. We fly from Portland, Bangor, the Boston area, and most airports in New England, straight to the islands or anywhere in Maine. Charters are priced per plane for one to four passengers, depending on weight. In Boston, Beverly or Hanscom is usually easier than Logan.

Where do I find you at Portland or Bangor?Charter

In Portland, meet us at Northeast Air, about a five-minute walk from the main terminal at 1011 Westbrook St. In Bangor, it's BGR Aviation at 188 Maine Ave. Call them for a ride over from the main terminal.

How far will you fly?Charter

Our planes are small props, so anywhere in New England is easy and New York is about our limit. We don't fly to Canada. For longer trips or jets, we're happy to point you to other operators.

Do you have floatplanes? Can you get me to Isle au Haut?Charter

We fly wheeled planes only. Our sister company Katahdin Air flies floatplanes to lakes and sporting camps in the North Woods, and to Long Pond on Isle au Haut: (207) 723-8378. Isle au Haut has no airstrip, so you can also fly with us to Stonington and take the mail boat over.

How much is a scenic flight?Scenic

From Owls Head it's $130 per person for 30 minutes or $250 per person for an hour. You choose the time, and we can include lighthouses or islands you want to see. Flights that start somewhere else cost more. Since scenic flights need good weather, we often confirm a day or two ahead. We fly them year round.

Do you sell gift certificates?Scenic

Yes, for scenic flights, discovery flights, or a dollar amount. Any credit stays on your account. Call or email us to buy one.

What is the Robin R?Robin R

Our boat. In season it runs a scheduled water taxi between Rockland and Matinicus, and you can charter it. It's a good option if you'd rather not fly. Tickets are $65 per person each way, and that includes your bags. Bikes are $10, and kids under two ride free.

Can I charter the Robin R?Robin R

Yes. It's $200 an hour with a three-hour minimum, and it carries up to 16 passengers. Popular trips are puffins at Matinicus Rock and a loop through the Fox Islands Thorofare. It's about an hour by boat to Matinicus.

Where does the boat leave from, and where do I park?Robin R

Journey's End Marina, 120 Tillson Ave, Rockland. Arrive half an hour early. You can park in the Journey's End lot for a daily fee, or park at the airport and we'll shuttle you down to the boat. On Matinicus we use the Steamboat Wharf, or our wharf on Harbor Point Rd, depending on the tide.

How do I ship something to an island?Freight

Ship it to your island address as usual. UPS, FedEx, and USPS packages come through us, and we fly them out at no extra charge. Freight dropped at our terminal is $0.75 a pound, with a $5 minimum. For Criehaven, use a Matinicus address.

Can you pick up my groceries?Freight

Yes. Order pickup from Hannaford, Jesse’s Market, Good Tern, Walmart, or Shaw's for their scheduled day, mark it for PIA pickup and your island, and we'll collect it and fly it out. It's $15 per banana box. We have a commercial fridge and freezer for perishables, and we deliver all year.

How do I track a package?Freight

Enter your tracking number on the track freight page. Every scan shows up there, with a photo at delivery. If you're on the mainland and it's arrived at our terminal, you can pick it up there.

Can you hold a package or keep medication cold?Freight

Yes. Just ask. We'll hold packages until you're back, and refrigerate medication until it flies.

Do you have a laundry service?Freight

Yes. Pick up a laundry bag from us and we'll put your name on it. When it's full, call us. We'll pick it up and take it to the laundromat.

Do you offer flight lessons or discovery flights?Flight school

Yes. A discovery flight is $105 for 30 minutes at the controls, plus time with an instructor before and after. It also makes a good gift. We teach private, instrument, and commercial courses under Part 61 in our Cessna 172M. Training flights start and end at Owls Head. Send us a message and our instructor will get in touch.

I've trained before. Can I pick up where I left off?Flight school

Yes. We credit your previous flight experience, whether it's from another school or from years ago, and set your pace from there.

Can I rent your Cessna 172?Flight school

We only rent the 172 to our current students. We're happy to set up a lesson.